Equipment Superior to Operator

How it all began...

Years ago when working in electronics retail management, I quickly learned that I need a term do describe the issue when a customer just didn't have the smarts to work what they were buying. After many conversations with customers and many phone calls, these issues became know as: "It sounds like you may have and ESO Problem... Have you tried putting batteries IN the remote... There you go, now it will work. Have a nice day." ESO = Equipment Superior to Operator.

Here we will discuss our ESO encounters. Message me with your stories and I'll post them here, plus I'll also be adding my own.

Enjoy!

Thursday, June 17, 2010

A Day in the Office...

The conversation went something like this...

Phone page system rings...

"Patrick, How do I access my scanned documents folder?"

"Ok, first click My Computer..."

Waiting for a response.

"Um, I can't find it."

"It's either on your desktop, or in the start menu."

"OK, one second..."

Waiting for a response... I hear click, click, click.... click.....click, click, click....

"I can't find it..."

"It's either on your desktop, or in the start menu."

Waiting for a response... again... About a minute of silence passes...

"I can't find it..."

"OK, Um... It sounds like and ESO Problem. I'll be right down..."

Thank goodness I needed some more coffee... Otherwise it was a wasted trip down stairs...